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No problem. Just send your products back in resaleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or a refund. (postage not included). Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely. We strongly suggest that you find out your skin type before selecting any skincare products, as this will make it much easier for you to be able to select products that will suit you. If you'd like us to recommend the products that will be best suited to your skin, please contact us. What about if the product breaks, is faulty, or is not what I ordered? In this case, we're happy to provide a refund, replacement, or exchange , including all postage costs. Please contact us within 7 days of receiving your order, so that we can make the necessary arrangements. In some cases we can also accept returns of beauty products where you have experienced irritation or allergic reaction. If this occurs, please contact us and ask to speak for some guidance on the products, so that we can determine the nature of the problem. Allergy returns must not be more than 20% used. For returns of this type, we will need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary. How to return products First of all, please tell us in writing why you are returning the products, which you'll need to print and post back with your products. Returns will not be accepted without a written explanation of the issues. You'll then need to send the products plus the written explanation to us at:
Please note that your return must be sent back within 30 days of the order date. |
We pride ourselves on offering good customer service and this includes a Returns Policy. Please read the details below and send any questions you might have regarding the returns process or policy to jill.nolan@makeupnet.com.au